Support
Last updated: September 15, 2026
Need help with NEXUS? Write to us at soporte@nenexus.app. We usually reply within 1 to 2 business days. If you can, write from your account's email address and tell us what happened, on which screen and, if possible, include a screenshot.
Frequently asked questions
- I forgot my password: on the sign-in screen tap “Forgot your password?” and open the link sent to your email (https://nenexus.app/recuperar).
- The email doesn't arrive: check your spam or promotions folder and make sure your email address is spelled correctly.
- I can't see a screen or a job: what each person sees is decided by your company's administrator. Ask them to review your permissions.
- I want to delete my account: see the “Delete account” page.
- I want to report a message or a user: use “Report” or “Block” in the chat, or write to us.
Privacy and terms
See the Privacy policy and Terms of use in the links above.
Contact: soporte@nenexus.app · Erick Eduardo Marquez Alcala, Mexico